Refund policy
Thank you for shopping at Omniora. We want you to be completely satisfied with your purchase. Please review our refund and return policy below.
Return Window
You have 30 days from the date of delivery to request a return for eligible items. To be eligible for a return, items must be unused, in their original condition, and in original packaging with all tags attached.
Non-Returnable Items
The following items cannot be returned:
- Personal care items (skincare, beauty products, hair care)
- Intimate or sanitary products
- Items marked as "Final Sale"
- Customized or personalized products
- Digital products or downloadable items
Return Process
To initiate a return:
- Contact us at support@omniora.shop within 30 days of delivery
- Include your order number and reason for return
- Wait for return authorization and instructions
- Ship the item back to the address provided
Return Shipping Address: Contact to support@omniora.shop to provide specific address for product
Return Shipping Costs
- Customer responsibility: Customers are responsible for return shipping costs unless the item received was defective or incorrect
- Defective/incorrect items: We will provide a prepaid return label for items that arrive damaged, defective, or incorrect
Refund Processing
- Refunds will be processed within 7-10 business days after we receive and inspect your returned item
- Refunds will be issued to your original payment method
- Please allow 5-7 additional business days for the refund to appear in your account, depending on your bank or payment provider
- Original shipping costs are non-refundable unless the return is due to our error
Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at support@omniora.shop with photos of the damage
- We will arrange a replacement or full refund, including return shipping costs
- You must report damage within 7 days of delivery
International Orders
- International customers are responsible for return shipping costs
- Customs duties and import taxes are non-refundable
- Refund processing times may vary depending on your location
Contact Us
If you have questions about returns or refunds, or if you haven't received your refund within the expected timeframe, please contact us:
Email: support@omniora.shop
Website: https://omniora.shop